Privacy Policy

Effective Date: 2025-02-19

This Privacy Policy (“Policy”) describes how Skyelite Ventures Online Hub Sdn Bhd (“Luxride,” “we,” “us,” or “our”) collects, uses, processes, and discloses your Personal Data through the use of our mobile application and website (collectively, the “Platform”), as well as the e-hailing transportation services provided through the Platform (the “Services”).

This Policy applies to all users of the Platform, including passengers, drivers, and other individuals who interact with us (“you” or “your”). By using the Platform or Services, you agree to the terms of this Policy. If you do not agree, please refrain from using the Platform or Services.

1. Definitions

Personal Data : Any information that can be used to identify you or from which you are identifiable. This includes but is not limited to your name, contact details, location data, payment information, vehicle details, and any other information you provide during your use of the Platform or Services.
Sensitive Personal Data : Includes information about your race, religion, health, biometric data, or other sensitive categories as defined under applicable laws.

2. Collection of Personal Data

We collect Personal Data in the following ways:

2.1. Information You Provide

When you register an account (e.g., name, email address, phone number).
When you book a ride (e.g., pick-up and drop-off locations).
When you provide feedback, ratings, or reviews.
When you contact our customer support team.
When you participate in promotions, contests, or surveys.

2.2. Information Collected Automatically

Location Data : To facilitate ride bookings and ensure driver safety.
Device Information : Hardware model, IP address, operating system, and app usage data.
Transaction Details : Payment method, fare amount, and trip history.
Cookies and Similar Technologies : To enhance user experience and analyze usage patterns.

2.3. Information from Third Parties

From business partners, such as fleet operators or payment providers.
From public sources, such as social media profiles (if applicable).
From emergency contacts or beneficiaries you designate.

2.4. Sensitive Personal Data

We collect sensitive Personal Data only with your explicit consent and in compliance with applicable laws. For example, we may collect biometric data (e.g., selfies) for identity verification purposes.

3. Use of Personal Data

We use your Personal Data for the following purposes:

3.1. Providing and Improving Services

To facilitate ride bookings, process payments, and manage accounts.
To personalize your experience on the Platform.
To conduct due diligence checks for drivers and passengers.

3.2. Safety and Security

To verify identities and prevent unauthorized access.
To monitor unsafe driving behavior and provide feedback to drivers.
To respond to emergencies and safeguard users.

3.3. Legal Compliance

To comply with court orders, regulatory requirements, or other legal obligations.
To enforce our Terms of Service and resolve disputes.

3.4. Marketing and Promotions

To send you updates, offers, and promotional materials (with your consent).
You may opt out of marketing communications at any time via your account settings or by contacting us.

4. Disclosure of Personal Data

We may share your Personal Data with the following parties:

4.1. Other Users

Drivers will receive your name, pick-up and drop-off locations, and contact details to fulfill ride requests.
Passengers may view driver profiles, including names, photos, vehicle details, and ratings.

4.2. Third Parties

Service Providers : Payment processors, cloud storage providers, and analytics partners.
Legal Authorities : Law enforcement agencies or government bodies in response to lawful requests.
Business Partners : Fleet operators, insurance providers, and other partners involved in delivering the Services.

4.3. Business Transfers

In the event of a merger, acquisition, or restructuring, your Personal Data may be transferred to the new entity, subject to this Policy.

5. International Transfers

Your Personal Data may be transferred to countries outside Malaysia for processing. We will ensure that such transfers comply with applicable laws and are protected by appropriate safeguards, such as contractual agreements.

6. Retention of Personal Data

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. For example:

Ride history and transaction records may be retained for audit and dispute resolution purposes.
Sensitive data, such as selfies, will be securely destroyed within [Insert Timeframe] , unless otherwise required by law.

7. Your Rights

Under applicable laws, you may have the following rights:

Access : Request a copy of your Personal Data.
Correction : Update or correct inaccurate information.
Deletion : Request deletion of your Personal Data (subject to legal obligations).
Withdraw Consent : Withdraw consent for specific purposes, though this may limit your ability to use the Platform or Services.

To exercise these rights, please contact our Data Protection Officer (details below). We will verify your identity and respond within the timelines prescribed by law.

8. Security Measures

We implement reasonable technical, organizational, and physical measures to protect your Personal Data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage patterns. You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of the Platform.

10. Amendments

We reserve the right to update this Policy at any time. Changes will take effect upon posting on our website or notifying you via the Platform. Your continued use of the Platform or Services after such updates constitutes acceptance of the revised Policy.

11. Contact Us

If you have questions or concerns about this Policy, please contact our Data Protection Officer:

Name : Skyelite Ventures Online Hub Sdn Bhd (Attention: Data Protection Officer)
Address : Kuala Lumpur, Malaysia
Email : admin@luxride.com.my
Phone : +601128313311
Website : https://luxride.com.my

12. Governing Law

This Policy is governed by and construed in accordance with the laws of Malaysia. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.