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Issued By: Skyelite Ventures Online Hub Sdn. Bhd (Company No: 202301051615 / 1545529-H)
APAD E-Hailing Company Licence No: 286066

1️⃣ Your Right to Safety

A driver who complies with Malaysian traffic laws
A properly licensed driver (PSV certified where required)
A valid and inspected e-hailing vehicle
Safe pick-up and drop-off locations
Seat belts that are functional and available

We maintain a strict zero-tolerance policy for driving under the influence of alcohol or drugs.

2️⃣ Your Right to Respect

Courtesy
Professionalism
Dignity
Non-discrimination

Our drivers must not discriminate based on race, religion, gender, nationality, disability, language, or payment method.

3️⃣ Zero Tolerance for Harassment

Sexual comments or advances
Inappropriate personal questions
Unwanted physical contact
Intimidation or threats
Verbal abuse

Any report of harassment is treated seriously and may result in immediate suspension and permanent removal of the driver.

4️⃣ Your Right to Privacy

Drivers are not allowed to screenshot your details
Save your phone number
Share your address
Contact you outside the platform
Recording of passengers is not permitted unless legally compliant and disclosed

5️⃣ Fair & Transparent Pricing

Platform-approved pricing
No additional cash demands
No route manipulation
No hidden charges
Tips are optional and never required

6️⃣ Clean & Comfortable Vehicles

Clean interiors and exteriors
Proper air-conditioning
Safe and roadworthy vehicles
Professional driver appearance

7️⃣ Safe Handling of Your Property

Drivers must report found items
We assist in coordinating return
Theft or misuse is strictly prohibited

8️⃣ Complaint & Investigation Process

You may report the issue through the app
All complaints are investigated fairly
Retaliation by drivers is strictly prohibited
Where necessary, matters may be referred to relevant authorities

9️⃣ Our Commitment

Continuous driver screening
Regulatory compliance
Passenger safety monitoring
Fair and transparent service

Your trust matters to us.

📌 Need Assistance?

If you feel unsafe during a trip, contact emergency services (999 in Malaysia) and report immediately through our platform.

1️⃣ Hak Anda kepada Keselamatan

Pemandu yang mematuhi undang-undang lalu lintas Malaysia
Pemandu berlesen sah (PSV disahkan jika diperlukan)
Kenderaan e-hailing yang sah dan diperiksa
Lokasi menurunkan dan mengambil penumpang yang selamat
Tali pinggang keledar yang berfungsi dan tersedia

Kami mengamalkan dasar toleransi sifar terhadap pemanduan di bawah pengaruh alkohol atau dadah.

2️⃣ Hak Anda kepada Penghormatan

Kesopanan
Profesionalisme
Maruah
Tiada diskriminasi

Pemandu kami tidak boleh mendiskriminasi berdasarkan kaum, agama, jantina, kewarganegaraan, kecacatan, bahasa atau kaedah pembayaran.

3️⃣ Dasar Toleransi Sifar Terhadap Gangguan

Komen atau pendekatan seksual
Soalan peribadi yang tidak sesuai
Sentuhan fizikal yang tidak diingini
Intimidasi atau ugutan
Kemarahan atau bahasa kesat

Mana-mana laporan gangguan akan diambil serius dan boleh mengakibatkan penggantungan serta-merta dan penyingkiran kekal pemandu.

4️⃣ Hak Anda kepada Privasi

Pemandu tidak dibenarkan mengambil tangkapan layar maklumat anda
Menyimpan nombor telefon anda
Berkongsi alamat anda
Menghubungi anda di luar platform
Merakam penumpang tidak dibenarkan kecuali mematuhi undang-undang dan didedahkan

5️⃣ Harga Adil & Telus

Harga yang diluluskan platform
Tiada permintaan wang tunai tambahan
Tiada manipulasi laluan
Tiada caj tersembunyi
Tip adalah pilihan dan tidak diwajibkan

6️⃣ Kenderaan Bersih & Selesa

Bahagian dalam dan luar kenderaan bersih
Penyaman udara berfungsi
Kenderaan selamat dan layak jalan
Penampilan pemandu profesional

7️⃣ Penjagaan Selamat Harta Anda

Pemandu mesti melaporkan barang yang ditemui
Kami membantu mengkoordinasi pemulangan
Kecurian atau penyalahgunaan dilarang sama sekali

8️⃣ Proses Aduan & Siasatan

Anda boleh melaporkan isu melalui aplikasi
Semua aduan disiasat secara adil
Tindakan balas oleh pemandu dilarang
Jika perlu, perkara boleh dirujuk kepada pihak berkuasa yang berkenaan

9️⃣ Komitmen Kami

Penapisan pemandu berterusan
Pematuhan peraturan
Pemantauan keselamatan penumpang
Perkhidmatan adil dan telus

Kepercayaan anda penting bagi kami.

📌 Perlukan Bantuan?

Jika anda berasa tidak selamat semasa perjalanan, hubungi perkhidmatan kecemasan (999 di Malaysia) dan laporkan segera melalui platform kami.

PASSENGER CHARTER